We will give 100% commitment to the vision, purpose, values and success of James Todd, its team and its clients at all times.
We will always strive for excellence and consistency. We will deliver what we say we will when we say we will, and we will always seek to exceed our clients’ expectations.
We will behave with integrity at all times. Our team and client relationships will be built on honesty, openness and trust.
We will always work as a team, not as individuals. Great results can only be achieved by a great team. We will always cooperate with one another and when faced with a problem we will always find a resolution, not a compromise.
We will demonstrate a high level of respect for ourselves, each other and our clients at all times.
We will take responsibility and be accountable for our own actions and outcomes; we will never blame, make excuses or be in denial. We will look for positive solutions and accept that for change to happen we must change first.
We will only speak with good purpose and in a positive manner. We will not listen to gossip or sarcasm. We will always communicate with each other and our clients in a helpful manner. We will always show our gratitude to our clients.
We will never stop learning. We will learn from our mistakes, our education and from each other. Every day we will learn more so that we can constantly improve ourselves and the service that we provide to our clients.
We will be flexible in our approach and open to change if what we are doing is not working. We will always ask for help when we need it and will always be compassionate to others, our team and our clients, who ask us for help.
Life is a journey to be enjoyed and appreciated. We will therefore work to create an atmosphere of fun and happiness for those around us, our team and our clients, to enjoy.